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Frequently Asked Questions
Everything you need to know about ordering from FamilyLicor — delivery, pickup, ID checks, payments, and more.
Where does FamilyLicor deliver?
We deliver same-day throughout the Bronx and nearby New York City neighborhoods within roughly 30 minutes of our store at 2 E 167th St, Bronx, NY 10452. Enter your address at checkout to instantly see if you're in our delivery zone. We do not ship packages nationwide — all orders are hand-delivered locally.
How fast is delivery?
Orders are delivered same-day, usually within the hour during store hours. You get a live tracking link and an estimated arrival time as soon as your driver heads out.
How much does delivery cost?
Delivery is free on orders over $99. Below that, the fee is based on travel time to your address with a $5 minimum, and the exact amount is shown at checkout before you pay. In-store pickup is always free.
What are your delivery hours?
Sun 12 PM–11:59 PM, Mon 1 AM–12 AM, Tue 1 AM–11:59 PM, Wed 12:25 AM–10 PM, Thu 12 AM–10 PM, Fri 1 AM–11:59 PM, Sat 12 PM–11 PM (Eastern Time). Orders placed outside these hours are delivered when we next open.
Do I need to show ID?
Yes. The recipient must be 21 or older and present a valid government-issued photo ID (driver's license, passport, or state ID) at the door. If ID verification fails or nobody answers, the order is cancelled with a 10% restocking fee plus the delivery charge.
Can I pick up my order instead?
Yes — choose pickup at checkout and collect your order for free at 2 E 167th St, Bronx, NY 10452 during store hours. Bring the card you paid with and a valid 21+ photo ID.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe checkout. Payment is processed online when you place the order.
Can I return a bottle?
Alcohol sales are final under New York rules, so we cannot accept returns once an order is delivered or picked up. If your order arrives damaged, defective, or incorrect, contact us within 48 hours and we will replace it or refund you in full.
Do you offer bottle engraving?
Yes — we offer custom laser engraving on select bottles for gifts, weddings, and special occasions. See the Custom Engraving page for details and to join the waitlist.
Do you handle corporate or event orders?
Yes — we supply businesses, offices, weddings, and events with bulk orders and curated selections. Reach out through the Events & Businesses page or email familylicor2e167st@gmail.com.
Still have a question? Call +1 (347) 862-3701, email familylicor2e167st@gmail.com, or use the contact form.