Service
Returns & Refunds
We stand behind every order. Here is how returns, refunds, and cancellations work at FamilyLicor.
Alcohol Sales Are Final
Under New York alcohol regulations, we cannot accept returns of alcoholic beverages once they have been delivered or picked up. Please double-check your cart — bottle, size, and quantity — before completing checkout.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, leaking, or you received the wrong item, contact us within 48 hours of delivery with your order number and a photo of the issue. We will make it right with a replacement or a full refund — your choice, subject to availability.
Cancellations
You can cancel for a full refund any time before your order is dispatched for delivery. Once a driver is on the way, cancellations are no longer accepted.
Failed Deliveries
If a delivery fails because the recipient cannot present a valid 21+ photo ID or nobody answers the door, the order is refunded minus a 10% restocking fee and the delivery charge, as described in our Terms of Service.
Refund Timing
Refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
How to Reach Us
Email familylicor2e167st@gmail.com or call +1 (347) 862-3701 with your order number. Full legal details are in our Terms of Service.