Privacy Policy

FamilyLicor INC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you use our website and delivery services, how we use it, and who we share it with. By using our website or placing an order, you agree to the practices described in this policy.

We collect the following categories of personal information: • Identity & Contact: Your full name, email address, and phone number, provided when you place an order or create an account. • Delivery Information: Your delivery address, including street, apartment, city, state, and ZIP code. • Payment Information: Credit or debit card details entered at checkout. This information is processed directly by our payment processor and is never stored on our servers. • Order Details: The items you purchase, order totals, delivery fees, tips, and special delivery instructions. • Account Information: If you create an account, your saved addresses and order history. • Communications: Messages sent through our in-app customer-to-driver chat during active deliveries. • Technical Data: Your IP address and basic usage data collected automatically when you visit our website, used for security, rate limiting, and fraud prevention. The IP address used when registering an account is also recorded. • Anonymous Analytics: We count site activity — pages viewed, traffic sources, device and browser type, and approximate location (city/region, derived from IP address) — as anonymous daily totals. These aggregate counts are not linked to your name, account, or orders and cannot be used to identify you.

We use your personal information only for the following purposes: • To fulfill and deliver your order, including coordinating with our delivery drivers. • To send you transactional emails — order confirmations, live tracking links, and delivery notifications. • To process payments and issue refunds. • To verify your age at checkout in compliance with New York State alcohol delivery laws. • To maintain your account and saved delivery addresses for your convenience. • To communicate with you regarding your order, including support inquiries. • To protect the security of our platform through rate limiting and fraud prevention. We do not use your personal information for advertising, marketing profiling, or sell it to third parties.

We share your information with a small number of trusted service providers, only as necessary to operate our business: • Payment processing — Your card details are handled entirely by our PCI-compliant payment processor and are subject to its privacy policy. We store only a payment reference ID. • Transactional email — Your name and email address are used to send order confirmation and delivery emails on our behalf. • Real-time order tracking — Order status updates, driver location during an active delivery, and customer-to-driver chat messages are relayed through a real-time messaging service; this data is not permanently stored by that service. • Mapping and routing — Your delivery address is used to calculate delivery distance and route for our drivers. These providers are contractually obligated to protect your information and may not use it for any purpose other than providing services to us. We do not sell your personal information to anyone.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy: • Order records (name, email, address, items, totals) are retained for a minimum of 7 years for accounting and legal compliance purposes. • Account information is retained for as long as your account remains active. You may request deletion at any time. • Chat messages sent during a delivery are retained as part of our order records. • Payment information is never stored by us; our payment processor manages its own retention policies.

You have the following rights regarding your personal information: • Access: You may request a copy of the personal information we hold about you. • Correction: You may request that we correct inaccurate or incomplete information. • Deletion: You may request deletion of your account and associated personal data, subject to our legal retention obligations for order records. • Portability: You may request your order and account data in a readable format. To exercise any of these rights, please contact us at the email below. We will respond within 30 days.

We implement industry-standard security measures to protect your personal information, including encrypted HTTPS connections, HTTP-only session cookies, and hashed authentication credentials. Payment data is never transmitted to or stored on our servers — all card processing occurs directly through our payment processor's PCI-compliant infrastructure. No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

Our website and services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: FamilyLicor INC 2 E 167th St, Bronx, NY 10452 Phone: +1 (347) 862-3701 Email: familylicor2e167st@gmail.com