Terms of Service

By accessing or using the FamilyLicor INC website and placing an order, you confirm that you are at least 21 years of age and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

All purchases of alcohol through FamilyLicor INC are subject to age verification. By placing an order you confirm that: • You are 21 years of age or older. • The recipient of the delivery is 21 years of age or older. • You understand that a valid, government-issued photo ID proving age 21+ is required at the time of delivery. • You consent to our delivery driver requesting and inspecting your ID before any alcohol is transferred. The same ID verification requirement applies to orders placed for in-store pickup: a valid, government-issued photo ID proving age 21+ must be presented before your order is handed over. FamilyLicor INC complies with all applicable New York State and New York City alcohol delivery laws and regulations. We reserve the right to refuse delivery or pickup to any person who cannot provide valid age verification.

All alcohol deliveries require a valid government-issued photo ID (driver's license, passport, or state ID) at the point of delivery. Delivery will be refused and the order cancelled in any of the following situations: • The recipient fails or refuses to present a valid government-issued photo ID. • The presented ID indicates the recipient is under 21 years of age. • The recipient is not present at the delivery address and does not answer the door after multiple attempts. In all such cases the 10% restocking fee described in Section 4 will apply. Delivery is available within our designated service area in New York City. Delivery windows and availability are subject to change. FamilyLicor INC is not responsible for delays caused by circumstances outside our control.

If a delivery cannot be completed for any of the reasons listed in Section 3 — failed ID verification, refused ID, or no answer at the door — the following policy applies: • A non-refundable restocking fee equal to 10% of your order total will be deducted from your refund. • The delivery fee is also non-refundable, as the driver completed the trip. • The remaining balance (order total minus the 10% restocking fee and the delivery charge) will be refunded to your original payment method within 5–10 business days. • The restocking fee is based on the full order total because payment processing fees are charged on the entire transaction. This fee is disclosed at checkout before you complete your purchase. By placing an order with FamilyLicor INC you acknowledge and agree to this policy. Example: You pay $55.00 total. Delivery fails due to ID verification or no answer. Restocking fee = $5.50 (10% of $55.00). Your refund would be $44.50 — calculated as: $55.00 paid − $5.50 restocking fee − $5.00 delivery fee = $44.50 back to you.

Orders may be cancelled before they are dispatched for delivery. Once a delivery is in progress, cancellations are not accepted. Refunds will be issued to the original payment method in the following circumstances: • Order cancelled before dispatch — full refund. • Failed delivery due to ID verification failure or no answer at the door — order total minus 10% restocking fee (applied to order total) and non-refundable delivery charge. See Section 4 for details. • Damaged or incorrect item received — full refund or replacement at our discretion. In-store pickup orders with pay-at-pickup are not charged online; no payment is collected until you pick up your order, and such orders may be cancelled at no cost any time before pickup. Pickup orders paid online by card may be cancelled for a full refund any time before pickup. Refunds are typically processed within 5–10 business days depending on your bank or card issuer. FamilyLicor INC is not responsible for delays on the part of financial institutions.

All products are subject to availability. Prices displayed on our website are subject to change without notice. In the event that an item becomes unavailable after your order is placed, we will contact you to offer a substitute or a full refund. Product images are for illustrative purposes. Vintage, label design, and packaging may vary.

FamilyLicor INC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the purchase of our products. Our total liability to any customer shall not exceed the total amount paid for the order in question. We are not responsible for the misuse of alcohol products purchased through our platform. By purchasing, you agree to consume alcohol responsibly and in accordance with all applicable laws.

We collect personal information solely for the purpose of processing your order, verifying your age, and improving our services. We do not sell or share your personal information with third parties except as required to fulfill your order or comply with applicable law. By using our services you consent to our collection and use of your information as described herein.

FamilyLicor INC reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new terms.

If you have any questions about these Terms of Service or our policies, please contact us: FamilyLicor INC 2 E 167th St, Bronx, NY 10452 Phone: +1 (347) 862-3701 Email: familylicor2e167st@gmail.com